Here's a list of common obstacles:
- Fewer available resources for attracting new customers or retaining current ones
- Shrinking customer base – even if we do an excellent job taking care of existing customers, over time our customer base will shrink! Like it or not, customer needs change; in addition, some of our customers will close or sell their businesses, and others will move to another region.
- Heightened competition
- Customer’s spending less
- Fewer referrals
- Longer buying cycles / more deliberate decision-making
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